Technology - removing roadblocks to success.

Technology isn't usually a "make or break" proposition for a business, but when poorly implemented it can hinder a business.

So, I am fond of saying that "we help companies utilize technology to drive success, now and into the future"...and that is true. For example, what if I helped you implement a phone solution that bubbles up your competitors' names when a prospective customer is talking to your customer service reps? Wouldn't it be nice to document that customers are comparing your offering to the new promotional offering your competitor is offering, and create a competing offering? Do you think your customer service reps will thoroughly document that, or are they in "customer service" mode instead of "sales mode"? Probably customer service mode.

HOWEVER, there is another angle in that technology doesn't always drive business...but it can often remove roadblocks to business. Here is one example of where we can remove roadblocks to your success. Practically every small to medium business (and surprisingly many larger companies) I run into knows that they can't find documents, have a poorly run phone system, don't have proper backups or proper cybersecurity in place. Maybe this isn't top of mind every day, but you are certainly reminded often enough through frustration finding folders, or spyware infections, phone systems going down, etc.... It is a constant source of worry in the subconscious.

I can tell you that very few SME (Small and Medium Enterprise) companies have a Disaster Recovery plan that will get them up and running 100% within 72 hours....maybe even weeks or months. Believe me, it is way harder than most anticipate to operationalize stored data. Stored data is useless unless you operationalize it...get it up and running on servers your operations team can use to run your business.

Not having a strong disaster recovery plan is quite likely to be a roadblock to your success at some point in the future.

There are many other areas where we can remove roadblocks to your success. Happy to talk. david@cyber8technology.com